Emergency maintenance in ASH to remedy potential pain-points when inggressing high traffic volumes

Scheduled Maintenance Report for NeoProtect

Completed

The scheduled maintenance has been completed.
Posted Oct 08, 2025 - 12:43 UTC

Verifying

Verification is currently underway for the maintenance items.
Posted Oct 08, 2025 - 12:39 UTC

Update

We will route production traffic back in the next few minutes.
Posted Oct 08, 2025 - 12:36 UTC

Update

Production traffic was moved away from this PoP. BGP sessions were turned off minutes before actual forwarding was impacted to allow traffic to gradually failover. All going as expected.
Posted Oct 08, 2025 - 12:08 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 08, 2025 - 12:00 UTC

Update

The maintenance will begin at ~14:00 CEST. +- 10 minutes, we will update you here accordingly.
Posted Oct 08, 2025 - 11:25 UTC

Scheduled

Our ASH location will be unavailable for about 20 minutes total during the timeframe.
More accurate times will be provided as soon as available.

Ports will be moved to an EQX Datacenter where more capacity is available.
This is done at low traffic times locally to Ashburn.

All anycast tunnel customers (panel tunnels) or Game Shield customers will failover automatically within seconds after the start of the maintenance, and once it is over again be routed back.
The majority of customers affected already have readily available backup solutions, we are contacting the remaining affected customers within the next few hours with backup solution details.

Thank you for your understanding while we work to improve our infrastructure. Contact support in case of further questions.
Posted Oct 07, 2025 - 14:50 UTC
This scheduled maintenance affected: Network Edge Locations (ASH - Ashburn Edge Network).