Game Shield: Traffic drop at our DF FRA location
Monitoring - NeoProtect has routed to alternate infrastructure and is monitoring this incident further.

On Premise is not affected, nor are non-FRA Game Shield locations.
Sep 26, 2026 - 17:09 UTC
Investigating - We are currently investigating this incident.
Sep 26, 2026 - 17:03 UTC

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Uptime over the past 90 days. View historical uptime.
API (api.neoprotect.net) Operational
Client Panel (panel.neoprotect.net) Operational
Services / Products Operational
Game Shield Service Operational
Network Edge Locations Operational
FRA - Frankfurt Edge Network Operational
ASH - Ashburn Edge Network Operational
HEL - Helsinki Edge Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 26, 2026

Unresolved incident: Game Shield: Traffic drop at our DF FRA location.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

API outage
Resolved - NeoProtect's API has suffered an outage from around 2:30 am to ~9 am.

No Game Shield production traffic or On Premise deployment was affected directly.
Support availability was ensured via E-Mail/Slack, yet ticket system functions were not available.

We have identified the root cause and fixed the problem.
During said time, support systems were unfortunately unavailable which led to the cascading failure of Alerting not working.

We are working to ensure On Call in such scenario works as expected with multiple backups and to generally improve failure isolation across the API deployment stack.

Thank you for your understanding.
Sep 23, 08:31 UTC

Sep 22, 2026

Game Shield: Planned provider maintenance in Helsinki
Completed - The scheduled maintenance has been completed.
Sep 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 10:00 UTC
Scheduled - Our provider of the new Helsinki Game Shield location has announced maintenance for our infrastructure with potential impact within the mentioned timeframe of at max. ~20 minutes.

Note: Most customers are not affected by this.

The provider states this maintenance is primarily as a precaution.

Customers who use the Helsinki location may prematurely route away on their own or accept the risk.
As Helsinki is not in the primary production rollout, by default no normal customer is affected.

Thank you for your understanding, contact support in case of further questions.
Sep 17, 14:01 UTC

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

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