Update - We will keep this maintenance open, although most systems that are essential work now, a few things that are still offline:
- No payments can be done at this time, we have thus extended service periods for Game Shields who would have expired for the time being;
- The support systems are working, however there may still be single bugs that are yet to be fixed - feel free to report any issues you see to our support
- Game Shields who previously had Auto Renewal enabled do not have that enabled at this time. We will add an option for you to be able to manually re-enable it in the coming day(s)
The team worked through the night and another shift will continue working towards a fix for these issues in ~4 hours.
Thank you for your understanding.
Aug 01, 2026 - 03:17 UTC
- No payments can be done at this time, we have thus extended service periods for Game Shields who would have expired for the time being;
- The support systems are working, however there may still be single bugs that are yet to be fixed - feel free to report any issues you see to our support
- Game Shields who previously had Auto Renewal enabled do not have that enabled at this time. We will add an option for you to be able to manually re-enable it in the coming day(s)
The team worked through the night and another shift will continue working towards a fix for these issues in ~4 hours.
Thank you for your understanding.
Aug 01, 2026 - 03:17 UTC
Update - We have seen an issue with Game Shields being wrongly marked as "expired". This does not affect actual traffic at this time and is just cosmetical in the panel and it was unfortunately also sent wrongly via e-mail. We are working on a fix.
Aug 01, 2026 - 00:32 UTC
Aug 01, 2026 - 00:32 UTC
Update - We will continue with impactful maintenance to our API and Panel as of midnight CEST.
Jul 31, 2026 - 21:58 UTC
Jul 31, 2026 - 21:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 2026 - 20:00 UTC
Jul 31, 2026 - 20:00 UTC
Scheduled - As part of a major improvement effort, NeoProtect will deploy a number of long-pending changes. Alongside this, our business will begin transitioning to a new entity, NeoProtect GmbH, as of 1 August 2026.
How should you contact support during this maintenance?
Primarily by email at support@neoprotect.net, or via your Slack channel. Our support systems (ticketing and similar) will be affected during the maintenance window, but our team will be available throughout with increased staffing.
What is affected?
- The panel (https://panel.neoprotect.net/)
- The API (https://api.neoprotect.net/)
- The landing page (https://neoprotect.net/); approx. 1 minute only
- The docs (https://docs.neoprotect.net/); approx. 1 minute only
- Game Shield infrastructure, with no impact expected for ongoing sessions
A peek at upcoming features:
- A new support system: Slack bot, escalation paths, KPI alerts for support performance, a new on-call system, an AI assistant that isn't annoying, and technical SLA implementation (for applicable customer cases)
- New panel design, payment processes, and overall process improvements
- Major On Premise platform improvements (these require per-customer migrations; our team will reach out to each customer individually): version and update management in the panel, improved management infrastructure, a unified setup process with a single command, compatibility management and checking, and new On Premise documentation
- An improved legal and compliance foundation across the board
What is definitely not affected?
- No On Premise customer setup is affected in any way
- Neither ongoing Game Shield traffic nor new connections are expected to be affected
Where might you notice an impact?
- When accessing or using the panel or API
- When contacting support via the ticket system (please use email or Slack instead)
The NeoProtect team has planned this transition long in advance and will execute it with the utmost care, with increased staffing arranged in advance.
Thank you for your understanding and trust. Please contact support with any questions or concerns.
Jul 31, 2026 20:00-23:00 UTC
How should you contact support during this maintenance?
Primarily by email at support@neoprotect.net, or via your Slack channel. Our support systems (ticketing and similar) will be affected during the maintenance window, but our team will be available throughout with increased staffing.
What is affected?
- The panel (https://panel.neoprotect.net/)
- The API (https://api.neoprotect.net/)
- The landing page (https://neoprotect.net/); approx. 1 minute only
- The docs (https://docs.neoprotect.net/); approx. 1 minute only
- Game Shield infrastructure, with no impact expected for ongoing sessions
A peek at upcoming features:
- A new support system: Slack bot, escalation paths, KPI alerts for support performance, a new on-call system, an AI assistant that isn't annoying, and technical SLA implementation (for applicable customer cases)
- New panel design, payment processes, and overall process improvements
- Major On Premise platform improvements (these require per-customer migrations; our team will reach out to each customer individually): version and update management in the panel, improved management infrastructure, a unified setup process with a single command, compatibility management and checking, and new On Premise documentation
- An improved legal and compliance foundation across the board
What is definitely not affected?
- No On Premise customer setup is affected in any way
- Neither ongoing Game Shield traffic nor new connections are expected to be affected
Where might you notice an impact?
- When accessing or using the panel or API
- When contacting support via the ticket system (please use email or Slack instead)
The NeoProtect team has planned this transition long in advance and will execute it with the utmost care, with increased staffing arranged in advance.
Thank you for your understanding and trust. Please contact support with any questions or concerns.
Jul 31, 2026 20:00-23:00 UTC
About This Site
Welcome to NeoProtect's status page. Here NeoProtect posts about maintenances, incidents and keeps you up-to-date.
API (api.neoprotect.net)
Operational
Client Panel (panel.neoprotect.net)
Operational
Services / Products
Operational
Game Shield Service
Operational
Network Edge Locations
Operational
FRA - Frankfurt Edge Network
Operational
ASH - Ashburn Edge Network
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.