Investigating - The NeoProtect Engineering and Customer Care team is investigating these issues since first noticed on the 17th February.
We currently see momentary disconnects happening frequently within a short period of time.
While early ways to recover have not yielded proper outcomes for all single incidents, we are looking into other options to guarantee long-term stability.
This is not caused by software instability or similar, but solely due to third party infrastructure hosting our very software failing to cope with incoming attack sizes to the extent needed for us to take care of the remaining.
We have increased budget by a large amount to see to upgrade infrastructure and enact change towards its structure.
Ensure that we are working on multiple possible ways to go so that we are able to take care of such issues going forward with certainty.
We will publish further updates on the progress of the incident here.
Thank you for your understanding.
Feb 20, 2026 - 11:56 UTC
We currently see momentary disconnects happening frequently within a short period of time.
While early ways to recover have not yielded proper outcomes for all single incidents, we are looking into other options to guarantee long-term stability.
This is not caused by software instability or similar, but solely due to third party infrastructure hosting our very software failing to cope with incoming attack sizes to the extent needed for us to take care of the remaining.
We have increased budget by a large amount to see to upgrade infrastructure and enact change towards its structure.
Ensure that we are working on multiple possible ways to go so that we are able to take care of such issues going forward with certainty.
We will publish further updates on the progress of the incident here.
Thank you for your understanding.
Feb 20, 2026 - 11:56 UTC
About This Site
Welcome to NeoProtect's status page. Here NeoProtect posts about maintenances, incidents and keeps you up-to-date.
API (api.neoprotect.net)
Operational
Client Panel (panel.neoprotect.net)
Operational
Services / Products
Degraded Performance
Game Shield Service
Degraded Performance
Network Edge Locations
Operational
FRA - Frankfurt Edge Network
Operational
ASH - Ashburn Edge Network
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.