Important maintenance on one of our FRA routers to address a router control plane issue

Scheduled Maintenance Report for NeoProtect

Completed

The scheduled maintenance has been completed.
Posted Jul 21, 2025 - 22:05 UTC

Verifying

Verification is currently underway for the maintenance items.
Posted Jul 21, 2025 - 22:04 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 21, 2025 - 22:00 UTC

Scheduled

We will be undergoing scheduled maintenance at this time.

The maintenance should last ~2 minutes, causing BGP sessions to flap once.
All affected customers have/will receive backup options to ensure uptime for any customer potentially affected.
If you have not been contacted, you should not be affected or only for a few seconds when traffic reconverges.

The change is done at low traffic times for the region ensuring minimal impact.

This maintenance is necessary to uphold the maintainability of our network and has to be done due to a software bug within the version used there.
We thank you for your understanding and patience and are happy to help with any questions via our support.
Posted Jul 20, 2025 - 14:47 UTC
This scheduled maintenance affected: Network Edge Locations (FRA - Frankfurt Edge Network).