(CHI) Maintenance to upgrade upstream capacity in Chicago

Scheduled Maintenance Report for NeoProtect

Completed

The scheduled maintenance has been completed.

We noticed a slight issue after the maintenance which was related to persistent config not being applied automatically in a correct manner, this was solved shortly after. Aside from that, no further impact was noticed. Thank you for your understanding.
Posted Oct 04, 2025 - 17:44 UTC

Update

Scheduled maintenance is still in progress due to coordination issues with the local technician, we expect this to take another ~30 minutes. Thank you for your patience and understanding.
Posted Oct 04, 2025 - 17:01 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 04, 2025 - 15:00 UTC

Update

This will be done at 16:55 CEST.
Posted Oct 04, 2025 - 14:46 UTC

Scheduled

We will perform scheduled maintenance to increase capacity.

The maintenance is expected to take around 10-30 minutes each.

The time frame will be updated to a more specific time once coordinated with local DC technicians. We will give updates should the maintenance start later due to unforeseen circumstances or similar.
If you believe to be affected by this, you are welcome to contact support for further information on implementation of redundancy. Customers affected should have received backup solutions week(s) in advance already.

One maintenance will be done at a time, redundant tunnels will eliminate any risk of downtime.
Staff has reached out pro-actively to customers with no redundancy measurements already, you as a customer can however also reach out to us if you have questions regarding that.
Game Shield will failover automatically and may only experience intermittent session disconnections at the affected PoP.

Reach out to support in case of any questions, thank you for your understanding.
Posted Oct 03, 2025 - 23:13 UTC
This scheduled maintenance affected: Network Edge Locations (CHI - Chicago Edge Network).