No further issues were noticed, multiple customers reported full functionality as well and no further impact. This is closed.
Posted Aug 29, 2025 - 16:42 UTC
Verifying
The maintenance is resolved, we will keep monitoring though until this maintenance will be closed.
Posted Aug 29, 2025 - 15:09 UTC
Update
This was mainly related to, now diagnosed, faulty transceivers on one end of the new connection. They are now being replaced.
Posted Aug 29, 2025 - 14:24 UTC
Update
Maintenance duration has exceeded the 30 minute mark due to the on-site technician taking longer than expected. We will keep you up to date, thank you for your patience. Dont hesitate to contact our support in case of any questions.
Posted Aug 29, 2025 - 14:05 UTC
Update
Hardware replacement in progress as of 2025-08-29 15:26:50 CEST
Posted Aug 29, 2025 - 13:29 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 29, 2025 - 13:15 UTC
Update
The maintenance will start at 15:20 CEST.
Posted Aug 29, 2025 - 12:51 UTC
Update
The maintenance window for DAL has been set to an accurate 2 hour timeframe Aug 29, 2025 13:00-15:00 UTC) in which the maintenance, that will be a total of ~10-30 minutes in duration, will take place. Contact support should you have further questions in regards to this.
The maintenance is expected to take around 10-30 minutes each.
The time frame will be updated along with a sent update notification as soon as more accurate windows are coordinated with DC technicians. If you believe to be affected by this, you are welcome to contact support for further information on implementation of redundancy.
One maintenance will be done at a time, redundant tunnels will eliminate any risk of downtime. Staff will reach out pro-actively to customers with no redundancy measurements, you as a customer can however also reach out to us if you have questions regarding that. Game Shield will failover automatically and may only experience intermittent session disconnections at the affected PoP.