NeoProtect's API has suffered an outage from around 2:30 am to ~9 am.
No Game Shield production traffic or On Premise deployment was affected directly. Support availability was ensured via E-Mail/Slack, yet ticket system functions were not available.
We have identified the root cause and fixed the problem. During said time, support systems were unfortunately unavailable which led to the cascading failure of Alerting not working.
We are working to ensure On Call in such scenario works as expected with multiple backups and to generally improve failure isolation across the API deployment stack.