(LAX) Emergency maintenance to upgrade capacity in Los Angeles

Scheduled Maintenance Report for NeoProtect

Completed

The scheduled maintenance has been completed.

Posted Aug 30, 2025 - 18:15 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 30, 2025 - 17:15 UTC

Update

This will start at 19:15 CEST.

Posted Aug 30, 2025 - 17:10 UTC

Update

This has been moved to Aug 30, 17:00 UTC.

Posted Aug 29, 2025 - 23:09 UTC

Update

The maintenance window for LAX has been set to an accurate 2 hour timeframe (Aug 29, 2025 20:00-22:00 UTC) in which the maintenance, that will be a total of ~10-30 minutes in duration, will take place. Contact support should you have further questions in regards to this.

Posted Aug 28, 2025 - 11:34 UTC

Scheduled

We will perform emergency maintenance.

This maintenance announcement serves as a continued notice for announced emergency maintenance responding to the resolved incident at https://neoprotect.statuspage.io/incidents/scc52t8p6zfs .

The maintenance is expected to take around 10-30 minutes each.

The time frame will be updated along with a sent update notification as soon as more accurate windows are coordinated with DC technicians.
If you believe to be affected by this, you are welcome to contact support for further information on implementation of redundancy.

One maintenance will be done at a time, redundant tunnels will eliminate any risk of downtime. Staff will reach out pro-actively to customers with no redundancy measurements, you as a customer can however also reach out to us if you have questions regarding that.
Game Shield will failover automatically and may only experience intermittent session disconnections at the affected PoP.

Posted Aug 27, 2025 - 17:38 UTC

This scheduled maintenance affected: Network Edge Locations (LAX - Los Angeles Edge Network).