Investigating - Over the past few weeks, there have been single incidents for Game Shields routed over the Dataforest infrastructure.
An incident each consisted of player disconnects, mainly due to big attacks targeting that Game Shield infrastructure part.

We have been working to try and reduce this from our end, as well as working with them.
While improvements have been made, the issue persists and has surfaced in a larger scope today.

Thus, we are accordingly again communicating the priority of this issue to them and are actively looking for alternate options to migrate to in the meantime, with the background of CIS player routing to be optimal/DPI/traffic shaping unaffected for users in nations with censoring ISP networks.

An ETR is yet unknown but we will update tomorrow.

**Any normal / default GameShield Infrastructure is unaffected entirely.**

Thank you for your understanding, contact support should you have any questions or see any issues.

Jan 11, 2026 - 19:02 UTC

About This Site

Welcome to NeoProtect's status page. Here NeoProtect posts about maintenances, incidents and keeps you up-to-date.

API (api.neoprotect.net) Operational
90 days ago
100.0 % uptime
Today
Client Panel (panel.neoprotect.net) Operational
90 days ago
100.0 % uptime
Today
Services / Products Operational
90 days ago
100.0 % uptime
Today
Game Shield Service Operational
90 days ago
100.0 % uptime
Today
Network Edge Locations Degraded Performance
90 days ago
100.0 % uptime
Today
FRA - Frankfurt Edge Network Degraded Performance
90 days ago
100.0 % uptime
Today
ASH - Ashburn Edge Network Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jan 12, 2026

No incidents reported today.

Jan 11, 2026
Completed - The scheduled maintenance has been completed.
Jan 11, 18:50 UTC
Verifying - Verification is currently underway for the maintenance items.
Dec 28, 12:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 28, 11:27 UTC
Scheduled - Our engineering team will deploy voice proxy deployment automation, which comes with a fully new voice proxy platform.

This maintenance will not cause any interruption or service degradation.
However, working with/on core components can increase the likelihood of an outage.

This will allow Game Shield customers to autonomously create Voice Chat proxies as of the Neo plan and also delete them.

In the coming weeks, we will conveniently contact all customers running old Voice Proxies and arrange migration of those with each customer through tickets.
There is no urgency to switch, however the goal is to have every customer migrated until end of January.

Thank you for your understanding while we work to improve our service.

Dec 27, 18:33 UTC
Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.