All Systems Operational

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Welcome to NeoProtect's status page. Here NeoProtect posts about maintenances, incidents and keeps you up-to-date.

Uptime over the past 90 days. View historical uptime.
API (api.neoprotect.net) Operational
90 days ago
99.99 % uptime
Today
Client Panel (panel.neoprotect.net) Operational
90 days ago
100.0 % uptime
Today
Services / Products Operational
90 days ago
100.0 % uptime
Today
Game Shield Service Operational
90 days ago
100.0 % uptime
Today
Remote Shield Service (new tunnel system) Operational
90 days ago
100.0 % uptime
Today
Remote Shield Service (old tunnel system) Operational
90 days ago
100.0 % uptime
Today
Route Servers Operational
90 days ago
100.0 % uptime
Today
Network Edge Locations Operational
90 days ago
100.0 % uptime
Today
FRA - Frankfurt Edge Network Operational
90 days ago
100.0 % uptime
Today
AMS - Amsterdam Edge Network Operational
90 days ago
100.0 % uptime
Today
BUC - Bucharest Edge Network Operational
90 days ago
100.0 % uptime
Today
PAR - Paris Edge Network Operational
90 days ago
100.0 % uptime
Today
WAW - Warsaw Edge Network Operational
90 days ago
100.0 % uptime
Today
MAD - Madrid Edge Network Operational
90 days ago
100.0 % uptime
Today
MRS - Marseille Edge Network Operational
90 days ago
100.0 % uptime
Today
ASH - Ashburn Edge Network Operational
90 days ago
100.0 % uptime
Today
MIA - Miami Edge Network Operational
90 days ago
100.0 % uptime
Today
CHI - Chicago Edge Network Operational
90 days ago
100.0 % uptime
Today
DAL - Dallas Edge Network Operational
90 days ago
100.0 % uptime
Today
LAX - Los Angeles Edge Network Operational
90 days ago
100.0 % uptime
Today
SGP - Singapore Edge Network Operational
90 days ago
100.0 % uptime
Today
HKG - Hong Kong Edge Network Operational
90 days ago
100.0 % uptime
Today
TYO - Tokyo Edge Network Operational
90 days ago
100.0 % uptime
Today
SEA - Seattle Edge Network Operational
90 days ago
100.0 % uptime
Today
LON - London Edge Network Operational
90 days ago
100.0 % uptime
Today
ATL - Atlanta Edge Network Operational
90 days ago
100.0 % uptime
Today
NYC - New York City Edge Network Operational
90 days ago
100.0 % uptime
Today
IST - Istanbul Edge Network Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

(MIA) Maintenance to upgrade upstream capacity in Miami Oct 14, 2025 11:00 - Oct 16, 2025 11:00 UTC

Update - The date had to be moved as unfortunately the DHL Express Courier did not succeed in delivery on Friday. The next delivery attempt is estimated to be done Monday during business hours local time. We will thus re-schedule and update you here accordingly once there is a new window, the window set now is just the expected window and not set.
Oct 11, 2025 - 20:20 UTC
Scheduled - We will perform scheduled maintenance to increase capacity.
This serves as a replacement for https://status.neoprotect.net/incidents/b9mr7cvbwqyv maintenance entry.

The maintenance is expected to take around 10-30 minutes each.

The time frame will be updated to a more specific time once coordinated with local DC technicians. We will give updates should the maintenance start later due to unforeseen circumstances or similar.
If you believe to be affected by this, you are welcome to contact support for further information on implementation of redundancy. Customers affected have been contacted already.

One maintenance will be done at a time, redundant tunnels will eliminate any risk of downtime.
Staff has reached out pro-actively to customers with no redundancy measurements already, you as a customer can however also reach out to us if you have questions regarding that.
Game Shield will failover automatically and may only experience intermittent session disconnections at the affected PoP.

Reach out to support in case of any questions, thank you for your understanding.
Oct 10, 2025 - 21:57 UTC
Oct 14, 2025

No incidents reported today.

Oct 13, 2025

No incidents reported.

Oct 12, 2025
(CHI) Maintenance to upgrade upstream capacity in Chicago
Completed - The scheduled maintenance has been completed.
Oct 12, 14:14 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 12, 14:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 13:46 UTC
Update - This will start at 15:40 CEST.
Oct 12, 13:22 UTC
Scheduled - We will perform scheduled maintenance to increase capacity.

The maintenance is expected to take around 10-30 minutes each.

The time frame will be updated to a more specific time once coordinated with local DC technicians. We will give updates should the maintenance start later due to unforeseen circumstances or similar.
If you believe to be affected by this, you are welcome to contact support for further information on implementation of redundancy. Customers affected should have received backup solutions week(s) in advance already.

One maintenance will be done at a time, redundant tunnels will eliminate any risk of downtime.
Staff has reached out pro-actively to customers with no redundancy measurements already, you as a customer can however also reach out to us if you have questions regarding that.
Game Shield will failover automatically and may only experience intermittent session disconnections at the affected PoP.

Reach out to support in case of any questions, thank you for your understanding.
Oct 10, 21:59 UTC
(DAL) Maintenance to upgrade upstream capacity in Dallas
Completed - The maintenance was completed at 2025-10-12 14:45:20 CEST and started at 2025-10-12 14:32:00 CEST.
Oct 12, 13:09 UTC
Update - This will begin at around 14:30 CEST.
Oct 12, 12:19 UTC
Scheduled - We will perform scheduled maintenance to increase capacity.

The maintenance is expected to take around 10-30 minutes each.

The time frame will be updated to a more specific time once coordinated with local DC technicians. We will give updates should the maintenance start later due to unforeseen circumstances or similar.
If you believe to be affected by this, you are welcome to contact support for further information on implementation of redundancy.

There will be no impact to Remote Shield customers and only an intermittent disconnect for Game Shield players during this maintenance window that is done during low traffic times locally.

One maintenance will be done at a time, redundant tunnels will eliminate any risk of downtime.
Game Shield will failover automatically and may only experience intermittent session disconnections at the affected PoP.

Reach out to support in case of any questions, thank you for your understanding.
Oct 11, 22:57 UTC
Oct 11, 2025
Game Shield general optimization deployment
Completed - The scheduled maintenance has been completed.
Oct 11, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 01:30 UTC
Scheduled - We are deploying general improvements for our Game Shield to improve loading times for the MOTD cache, along with smoother connection experiences globally and improved logging.

Due to an additional update concerning the handling of new flows on edge nodes for Game Shield, any edge node that was not part of maintenance in the past few weeks has to undergo a "disruptive" update that will have a single intermittent disconnect of online players as a consequence.
The timeline of this maintenance serves solely as a placeholder and does not represent impact/actual duration of the updates.

We will perform these disruptive updates each at ~4:00 am local time, which is the point in time that has the lowest legitimate traffic levels each day.
Starting with EU tonight at 4:00 am, most of the U.S. being done already but remaining locations being done at ~11-12am CEST tomorrow.

Thank you for your understanding while we work to improve our service. Contact support should you experience any issues.
Oct 10, 22:17 UTC
Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025
Degraded performance of the U.S. network due to sophisticated attacks
Resolved - This incident is set resolved. A post-mortem will follow here or individually via support.
Oct 8, 20:06 UTC
Update - We have deployed further optimizations across the board to minimize impact over the last few hours gradually.

Depending on the end-location, you may still see certain impact. We apologize for the expedited timeline of this situation.
Rest assured we are doing everything in our power to get this under control.

We will, alongside the already scheduled and planned updates for this weekend in Chicago and Miami that will increase capacity each, upgrade capacity further in LAX, DAL, MIA and CHI. This is around another 1T of additional capacity, the ETA for receiving of the latter is at max. Tuesday (7th) of what we received from our upstream.

Just to note here again: EU customers are generally unaffected.

Thank you for your continued support and patience while we work through such difficult times.
Oct 4, 00:03 UTC
Investigating - We have faced several 60-second attacks in the last few hours, resulting in frequent network issues around the affected network locations.

Our team is actively working to reduce the impact with all tools being used and altered as we go forward.
This is one of the most advanced attacks we have seen to date, targeting ~100k IPs simultaneously with bots mainly originating from the U.S. . The total size of the attack is multiple Terabits, but we are unable to confirm the total size at this time.

We will keep you updated on this case here, reach out to our support if you believe to have valuable information in regards to the impact scope or similar.
Thank you for your continued support and patience while we work hard to resolve this.
Oct 2, 21:29 UTC
SEA upstream capacity upgrades
Completed - The scheduled maintenance has been completed.
Oct 8, 17:45 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 8, 17:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 17:17 UTC
Update - This will begin shortly, no impact expected
Oct 8, 17:02 UTC
Scheduled - We will be adding capacity in our SEA PoP to aid to the current volumetric landscape.

The capacity will be readily available shortly, yet scheduled for low-traffic times to be implemented.
We are able to turn this capacity up anytime when required beforehand and will do so if necessary.
This will be done during low traffic times and will only have a single disconnect of certain Game Shield players as a consequence, no further impact is expected (none for Remote Shield).

The timeline is subject to be moved, yet we aim for the timing to be accurate for this implementation respecting above noted principles.

Thank you for your understanding and patience while we work to improve our infrastructure.
Oct 7, 14:34 UTC
DAL upstream capacity upgrades
Completed - The scheduled maintenance has been completed.
Oct 8, 15:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 15:42 UTC
Update - We will begin with this at around 17:30 CEST, only below mentioned impact (basically none) expected.
Oct 8, 15:14 UTC
Scheduled - We will be adding capacity in our DAL PoP to aid to the current volumetric landscape.

The capacity will be readily available shortly, yet scheduled for low-traffic times to be implemented.
We are able to turn this capacity up anytime when required beforehand and will do so if necessary.
This will be done during low traffic times and will only have a single disconnect of certain Game Shield players as a consequence, no further impact is expected (none for Remote Shield).

The timeline is subject to be moved, yet we aim for the timing to be accurate for this implementation respecting above noted principles.

Thank you for your understanding and patience while we work to improve our infrastructure.
Oct 7, 14:33 UTC
CHI upstream capacity upgrades
Completed - The scheduled maintenance has been completed.
Oct 8, 14:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 14:32 UTC
Update - We will begin with this shortly, only below mentioned impact (basically none) expected.
Oct 8, 14:03 UTC
Scheduled - We will be adding capacity in our CHI PoP to aid to the current volumetric landscape.

The capacity is readily available, yet scheduled for low-traffic times to be implemented.
We are able to turn this capacity up anytime when required beforehand and will do so if necessary.
This will be done during low traffic times and will only have a single disconnect of certain Game Shield players as a consequence, no further impact is expected (none for Remote Shield).

The timeline is subject to be moved, yet we aim for the timing to be accurate for this implementation respecting above noted principles.

Thank you for your understanding and patience while we work to improve our infrastructure.
Oct 7, 14:30 UTC
Emergency maintenance in ASH to remedy potential pain-points when inggressing high traffic volumes
Completed - The scheduled maintenance has been completed.
Oct 8, 12:43 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 8, 12:39 UTC
Update - We will route production traffic back in the next few minutes.
Oct 8, 12:36 UTC
Update - Production traffic was moved away from this PoP. BGP sessions were turned off minutes before actual forwarding was impacted to allow traffic to gradually failover. All going as expected.
Oct 8, 12:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 12:00 UTC
Update - The maintenance will begin at ~14:00 CEST. +- 10 minutes, we will update you here accordingly.
Oct 8, 11:25 UTC
Scheduled - Our ASH location will be unavailable for about 20 minutes total during the timeframe.
More accurate times will be provided as soon as available.

Ports will be moved to an EQX Datacenter where more capacity is available.
This is done at low traffic times locally to Ashburn.

All anycast tunnel customers (panel tunnels) or Game Shield customers will failover automatically within seconds after the start of the maintenance, and once it is over again be routed back.
The majority of customers affected already have readily available backup solutions, we are contacting the remaining affected customers within the next few hours with backup solution details.

Thank you for your understanding while we work to improve our infrastructure. Contact support in case of further questions.
Oct 7, 14:50 UTC
Oct 7, 2025

No incidents reported.

Oct 6, 2025
LAX upstream capacity upgrades
Completed - The scheduled maintenance has been completed.
Oct 6, 15:36 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 6, 15:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 15:30 UTC
Update - This will be moved to ~16:30 CEST. Thank you for your understanding.
Oct 6, 13:48 UTC
Scheduled - We will be adding capacity in our LAX PoP to aid to the current volumetric landscape.

There is no exact ETA at this time, we are working with our upstream to get this up asap.
This will be done during low traffic times and will only have a single disconnect of certain Game Shield players as a consequence, no further impact is expected (none for Remote Shield).

The timeline will be updated once we know certain timing, but we estimate this to be around that time. (there is a high likelihood of this being moved)

Thank you for your understanding and patience while we work to improve our infrastructure.
Oct 5, 22:25 UTC
Oct 5, 2025
(MIA) Maintenance to upgrade upstream capacity in Miami
Completed - The maintenance was not able to move forward as upstream technicians clarified its not possible, last minute. We deeply regret this and are working with them to ensure this never happens again. A new maintenance entry will be posted asap, thank you for your understanding.
Oct 5, 11:40 UTC
Update - This is unfortunately delayed until 14:00 CEST at the earliest, there is a potential of this not being able to move forward - we will update you here accordingly.
Oct 5, 11:38 UTC
Scheduled - We will perform scheduled maintenance to increase capacity.

The maintenance is expected to take around 10-30 minutes each.

The time frame will be updated to a more specific time once coordinated with local DC technicians. We will give updates should the maintenance start later due to unforeseen circumstances or similar.
If you believe to be affected by this, you are welcome to contact support for further information on implementation of redundancy. Customers affected have been or will be contacted within the next ~18 hours.

One maintenance will be done at a time, redundant tunnels will eliminate any risk of downtime.
Staff has reached out pro-actively to customers with no redundancy measurements already, you as a customer can however also reach out to us if you have questions regarding that.
Game Shield will failover automatically and may only experience intermittent session disconnections at the affected PoP.

Reach out to support in case of any questions, thank you for your understanding.
Oct 3, 23:16 UTC
Oct 4, 2025
(CHI) Maintenance to upgrade upstream capacity in Chicago
Completed - The scheduled maintenance has been completed.

We noticed a slight issue after the maintenance which was related to persistent config not being applied automatically in a correct manner, this was solved shortly after. Aside from that, no further impact was noticed. Thank you for your understanding.
Oct 4, 17:44 UTC
Update - Scheduled maintenance is still in progress due to coordination issues with the local technician, we expect this to take another ~30 minutes. Thank you for your patience and understanding.
Oct 4, 17:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 15:00 UTC
Update - This will be done at 16:55 CEST.
Oct 4, 14:46 UTC
Scheduled - We will perform scheduled maintenance to increase capacity.

The maintenance is expected to take around 10-30 minutes each.

The time frame will be updated to a more specific time once coordinated with local DC technicians. We will give updates should the maintenance start later due to unforeseen circumstances or similar.
If you believe to be affected by this, you are welcome to contact support for further information on implementation of redundancy. Customers affected should have received backup solutions week(s) in advance already.

One maintenance will be done at a time, redundant tunnels will eliminate any risk of downtime.
Staff has reached out pro-actively to customers with no redundancy measurements already, you as a customer can however also reach out to us if you have questions regarding that.
Game Shield will failover automatically and may only experience intermittent session disconnections at the affected PoP.

Reach out to support in case of any questions, thank you for your understanding.
Oct 3, 23:13 UTC
Oct 3, 2025
Turn-up of our new Atlanta Location
Completed - The scheduled maintenance has been completed.
Oct 3, 12:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 12:11 UTC
Update - Due to unforeseen issues, we have to postpone this to ~12:30 CEST
Oct 3, 09:56 UTC
Update - This will be postponed by 30-60 minutes.
Oct 3, 08:30 UTC
Scheduled - We will be undergoing scheduled implementation of the Atlanta location during this time.
Game Shield customers may experience a brief disconnect in sessions around the area when BGP converges.

No further issues are expected. This is as well done at lowest traffic times local to ATL.

Thank you for your understanding, contact support should you notice any issues.
Oct 2, 14:22 UTC
Oct 2, 2025
Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

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