Incident history

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2024 (30)

September 18, 2024 at 8:00 PM UTC

SGP hardware upgrades

Resolved after 1m

September 14, 2024 at 11:00 PM UTC

WAW peer migration

Resolved after 1m

September 3, 2024 at 5:20 PM UTC

Connectivity issues across our platform

Resolved after 50m

August 19, 2024 at 6:00 AM UTC

Upstream Provider maintenance in Ashburn

Resolved after 60m

July 14, 2024 at 8:00 PM UTC

Hong Kong implementation; Singapore and Tokyo maintenance

Resolved after 1h 30m

July 13, 2024 at 10:00 AM UTC

Chicago implementation, Ashburn and Miami maintenance

Resolved after 15m

July 12, 2024 at 11:30 PM UTC

Bucharest maintenance

Resolved after 10m

July 1, 2024 at 8:40 AM UTC

LAX and Dallas hardware maintenance

Resolved after 25m

June 22, 2024 at 10:00 AM UTC

Partial downtime of the API and background systems

Resolved after 2h 10m

June 13, 2024 at 8:00 AM UTC

Billing unavailability

Resolved after 14h 0m

June 2, 2024 at 11:00 AM UTC

ASH and MIA emergency maintenance

Resolved after 6m

June 1, 2024 at 11:00 PM UTC

FRA emergency maintenance

Resolved after 5m

June 1, 2024 at 8:00 PM UTC

SGP emergency maintenance

Resolved after 10m

June 1, 2024 at 12:00 PM UTC

LAX and DAL emergency maintenance

Resolved after 5m

May 31, 2024 at 11:30 PM UTC

BUC, WAW and PAR emergency maintenance

Resolved after 5m

May 31, 2024 at 8:00 PM UTC

TYO emergency maintenance

Resolved after 5m

May 24, 2024 at 11:00 PM UTC

Paris hardware upgrades

Resolved after 5m

May 23, 2024 at 11:00 PM UTC

Implementation of the Warsaw PoP

Resolved after 5m

May 19, 2024 at 9:00 PM UTC

API and Panel maintenance

Resolved after 2h 0m

May 2, 2024 at 11:00 PM UTC

FRA hardware upgrades

Resolved after 2h 30m

April 8, 2024 at 11:20 AM UTC

LAX hardware changes

Resolved after 20m

March 16, 2024 at 9:00 AM UTC

DAL (Dallas) implementation

Resolved after 15m

March 15, 2024 at 10:30 PM UTC

SGP (Singapore) implementation

Resolved after 15m

March 7, 2024 at 11:06 PM UTC

FRA network upgrades to improve protection capacity

Resolved after 1m

January 31, 2024 at 9:30 AM UTC

US east hardware upgrades

Resolved after 1h 30m

January 30, 2024 at 10:30 PM UTC

Tokyo hardware upgrades

Resolved after 17m

January 15, 2024 at 11:40 PM UTC

Bucharest Game Shield location implementation

Resolved after 21m

January 6, 2024 at 10:30 AM UTC

Location setup in the US of Los Angeles

Resolved after 26m

January 6, 2024 at 1:00 AM UTC

Location setup in the EU of Paris and Bucharest

Resolved after 2h 30m

January 1, 2024 at 8:30 PM UTC

API and Monitoring platform and performance enhancements

Resolved after 1h 34m

2023 (14)

October 29, 2023 at 9:30 AM UTC

Miami location implementation

Resolved after 2h 0m

October 26, 2023 at 11:55 PM UTC

Frankfurt hardware upgrades

Resolved after 1h 17m

September 29, 2023 at 8:00 AM UTC

Frankfurt hardware upgrades

Resolved after 2h 0m

September 16, 2023 at 10:35 PM UTC

Singapore deployment

Resolved after 25m

September 11, 2023 at 10:26 AM UTC

Ashburn hardware upgrades

Resolved after 20m

July 27, 2023 at 1:28 PM UTC

FRA hardware fault

Resolved after 2m

June 5, 2023 at 9:30 PM UTC

Discord ticket system migration

Resolved after 2h 56m

June 4, 2023 at 8:30 PM UTC

Re-routes due to software maintenance

Resolved after 3h 15m

May 25, 2023 at 1:40 PM UTC

Indian frequent partial outages due to ovh

Resolved after 1h 4m

May 21, 2023 at 4:40 PM UTC

Temporary re-route from New York to Los-Angeles due to software upgrades

Resolved after 4h 0m

May 17, 2023 at 7:00 PM UTC

Temporary re-route from New York to Los-Angeles due to software upgrades

Resolved after 6h 20m

May 16, 2023 at 9:00 PM UTC

Temporary re-route from Warsaw to Germany due to OVH incident

Resolved after 2h 10m

May 7, 2023 at 6:10 PM UTC

Temporary re-route from Warsaw to Germany due to software upgrades

Resolved after 5h 55m

May 4, 2023 at 8:00 PM UTC

Server creation not possible due to dns record overflow

Resolved after 1h 30m